What’s New
- We added the Payment Frequency Change page as a selectable destination option when creating a step of an Agent Walkthrough. Now, your Agent Walkthroughs can send users to the Payment Frequency Change page and provide instructions on how to create a frequency change.
- We added the ability to view Payment Frequency Changes within the Transactions Report of loan accounts. Now, you can see when a frequency change was applied to the account and the new frequency in which payments come due.
- We added the ability to select whether the “Card balances updated” webhook that’s sent from Secure Payments provides the card’s “real” balance or “optimistic” balance. This update provides greater control over the card balance information you receive from Secure Payments via webhooks and helps prevent over-authorization due to rapid transaction attempts. This option only applies to cards issued via a Bring Your Own Issuer (BYOI) configuration, and the option is can be determined for each Issuer configuration via the Card balances updated webhook trigger option of an issuer’s settings. Here’s a description of each balance type and how they differ:
- Optimistic balance. The optimistic balance is immediately returned each time an authorization is attempted—regardless of the authorization’s outcome. This balance is optimistic from the perspective of the lender; it is also conservative, meaning it assumes that all approved authorizations should subtract from the available balance of a card—even though that is not always the case. This may result in what might be a lower-than-actual available balance for the borrower. Ultimately, the optimistic balance helps prevent lenders from authorizing transactions when funds are not available.
- Real balance. The real balance is set on a card after LoanPro has finished processing all queued messages on a card in the order that they were received. This balance is calculated asynchronously from the authorization path. However, it is continuously pushed to Secure Payments as it is updated in LoanPro—typically within seconds after an authorization occurs—so that the optimistic balance within Secure Payments is only used for authorizing transactions for a very small window of time. The real balance is the most accurate representation of the card’s balance because it is calculated based on all transaction history of the card.
- We made some updates to the
"kyc"field that’s associated with Bring Your Own Issuer (BYOI) configurations. We made the"kyc"payload parameter optional for the Create issuer account ↗ Secure Payments API request. Previously, this field was required. Additionally, the"kyc"field is no longer returned within the response of the Get issuer account ↗ request. - We added the ability to view the status of a card associated with a line of credit account within the customer portal. Previously, a card’s status could not viewed. The following statuses are viewable within the portal:
- Active
- Active – Reissued
- Active – Virtual Only
- Inactive
- Blocked
- Stolen
- Lost
- Expired
- Cancelled
- Frozen
- Pending Activation
- Pending Emboss